*Unlike online marketplace that charged per item based, our delivery fee is charged per order based, there is also no limit of items per order.
*Day (9am to 5pm) delivery fee will be waived for each order totalling more than S$100.
Note: Delivery into customer's premise shall be at the sole request of the respective customer, and Shinsung Hardware shall not be responsible for any damages within the premises.
FAQ - Delivery
What if no one was at the delivery address during the confirmed timing & date?
Customers can choose to do a self-collection at our warehouse or pay a re-delivery fee as per the fee table above.
We take great pride in ensuring that our products are of great quality and condition.
You may exchange the items within 7 days (from date of delivery or notification for self-collection) in the following cases:
Please note that you must keep the product(s) in the state when you received.
For the exchange of Safety Shoes' Size (any brand), you will be required to inform us by email and conduct the exchange personally at our Trade Centres.
As for the rest of our products, we will deliver and exchange the item(s) at our cost.
Return/exchange will not be accepted other than those stated above.
FAQ - Exchange
After using a product, I find that it's not what I want. Can I return it?
We do not accept returns once the product has been opened and used.
The product is damaged. Can I exchange it?
You can exchange the product if the product is already damaged when delivered to you. We will bear the delivery cost and replace with a new product. In the event that the damaged item is no longer available, we will advice you to replace with another product.
I broke the goods but I've never used it. Can I return it?
We will only accept exchange if the goods are already broken when it reaches you. We do not accept exchange or return otherwise.
I do not need an item anymore, can I return it and get a refund?
Item(s) are non-refundable once sold. We will allow exchanges according to the exchange policies.
Lemon Law Singapore
The Lemon Law does not apply to services.
It does not apply to business-to-business and consumer-to-consumer transactions.
Consumers are not entitled to remedies under the Lemon Law if: